First and foremost, let me just say I am not a big fan of the DakStats software. Their stats software has improved over the years and having a national statistics website for the NAIA is great, but I love Stat Crew and their product for in-game stats keeping. As far as stat software products go, Stat Crew is the best in my humble opinion.
That said, one thing DakStats does do extremely well - and better than any other stats software company I have ever dealt with - is how the work and deal with their customers.